To help more people hear better by ensuring the best experience for Team Members and Patients while achieving positive financial growth for district in a manner consistent with HearingLife’s Core Values.
People Leadership
- Inspire and lead clinic teams to succeed, measured by delivering budget within the context of HearingLife’s core values.
- Develops direct reports, mentors, and coaches Team Members to meet their potential; frequently visiting clinics and traveling with managers. Attracts and identifies top talent for continued growth.
- Train and role-model the expected behaviors and consistently follow up to drive sustainable behaviors that lead to success.
- Establish appropriate direction and communication to assigned clinics, monitoring performance, providing feedback and recognition, and maintaining alignment on priorities.
Business Basics/Discipline
- Increase Team Member proficiency with, and execution of, our clinic operating model: “All the Right Things.”
- Monitor Key Performance Indicators for the clinics within the assigned district, including number of dials and number of appointments, revenue growth, and Out of Warranty.
- Create Action Plans for the month, week, and day for clinics within assigned district.
- Emphasize mastering sales scripts and internal marketing processes to be a subject matter expert and deliver results.
- Develop and maintain an active management schedule necessary to maximize opportunity creation, Team Member skill enhancement, recruiting and administrative requirements.
- Inspect insurance processes for consistency with training, verification, authorization, and documentation in a medical compliance environment.
- Confirm accurate completion of end of day closing procedures at each clinic location.
- Manage measurable progress in Team Member excellence on block scheduling, morning huddle, out of warranty, third party visit attendance, wellness and physician referrals, professional sales and tested not sold processes.
- Inspect delivery slots blocked on schedules to make sure that most devices are delivered within 4 days after sale.