To help more people hear better by ensuring the best experience for Team Members and Patients while achieving positive financial growth for district in a manner consistent with HearingLife’s Core Values.
Manage the Washington / Oregon regions.
People Leadership
Inspire and lead clinic teams to succeed, measured by delivering budget within the context of HearingLife’s core values.
Develops direct reports, mentors, and coaches Team Members to meet their potential; frequently visiting clinics and traveling with managers. Attracts and identifies top talent for continued growth.
Train and role-model the expected behaviors and consistently follow up to drive sustainable behaviors that lead to success.
Establish appropriate direction and communication to assigned clinics, monitoring performance, providing feedback and recognition, and maintaining alignment on priorities.
Business Basics/Discipline
Increase Team Member proficiency with, and execution of, our clinic operating model: “All the Right Things.”
Monitor Key Performance Indicators for the clinics within the assigned district, including number of dials and number of appointments, revenue growth, and Out of Warranty.
Create Action Plans for the month, week, and day for clinics within assigned district.
Emphasize mastering sales scripts and internal marketing processes to be a subject matter expert and deliver results.
Develop and maintain an active management schedule necessary to maximize opportunity creation, Team Member skill enhancement, recruiting and administrative requirements.
Inspect insurance processes for consistency with training, verification, authorization, and documentation in a medical compliance environment.
Confirm accurate completion of end of day closing procedures at each clinic location.
Manage measurable progress in Team Member excellence on block scheduling, morning huddle, out of warranty, third party visit attendance, wellness and physician referrals, professional sales and tested not sold processes.
Inspect delivery slots blocked on schedules to make sure that most devices are delivered within 4 days after sale.