Team Leadership and Development:
- Recruit, hire, and train clinic staff, including Audiologists, Hearing Aid Specialists, and Clinic Managers.
- Develop team members through regular coaching, mentorship, and performance feedback.
- Foster a positive work environment and culture of continuous learning, ensuring all employees are equipped to provide top-quality patient care.
Performance and Financial Management:
- Set and monitor performance goals for each clinic, focusing on key metrics such as revenue, patient retention, and satisfaction.
- Develop and execute district-level business strategies to achieve growth targets.
- Regularly review financial performance and implement strategies to maximize profitability and minimize costs across clinics.
Operations Management:
- Ensure clinics operate efficiently and effectively, aligning with HearingLife’s standards and protocols.
- Oversee scheduling, resource allocation, and inventory management to maximize productivity and patient access.
- Implement and monitor compliance with healthcare regulations, policies, and industry standards.
Patient-Centered Service:
- Ensure each clinic delivers an outstanding patient experience through quality hearing care and excellent customer service.
- Promote patient education and retention strategies that align with HearingLife’s mission of enhancing quality of life through improved hearing health.
Stakeholder and Cross-functional Collaboration:
- Act as a liaison between clinics and corporate departments, including Marketing, HR, and Operations.
- Communicate updates, changes, and expectations effectively to clinic teams and corporate stakeholders.
- Represent the district in regional and corporate meetings, providing insights, updates, and recommendations.