Financial Counselor Purpose Statement:
To help more people hear better by ensuring the Financial Counselor will deliver the best patient financial experience and provides the highest quality customer service to patients, their families, HCP’s, PCC’s and fellow team members ensuring everyone is treated courteously, quickly and with respect in accordance with the HearingLife’s Core Values.
Position Summary:
HearingLife is a part of the Demant Group. Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. In every aspect, from hearing devices, hearing implants and diagnostics to intelligent audio solutions and hearing care all over the world, Demant is active and engaged. Our innovative technologies and know-how help improve people’s health and hearing. We create life-changing differences through hearing health. This Team Member must uphold the HearingLife Core Values:
- We create trust
- We are team players
- We apply a can-do attitude
- We create innovative solutions
The Financial Counselor is responsible for providing patients with a positive financial experience by helping them navigate and understand insurance benefits and potential financial responsibility. The counselor is an expert in all financial class areas and working knowledge of all HearingLife systems (AX, DM, Waystar) and will be required to work collaboratively with all Revenue Cycle functional areas, to maximize collection.
The Financial Counselor assesses patient financial responsibility through conducting a price estimation, providing benefit education for all insured patients. The Financial Counselor accepts patient payments using the remote payment portal.
Financial Counselors (FCs) will help patients navigate and understand this arena, in so doing, will reduce stress around the financial responsibility of their episode of care. This role is also critical for maintaining the financial health of the organization, by managing front-end insurance and revenue cycle processes. Under minimal supervision, FCs will review patient's financial state, counsel patients on their out-of-pocket cost for their treatment plan, advise on insurance optimization options, and connect patient to financial assistance programs available to them. FCs will also perform any medical necessity reviews for treatment, prior to treatment, and work closely with the central authorization team to ensure the coordination of the medical necessity and authorization process.
The Financial Counselor is responsible for providing patients with a positive financial experience by helping them navigate and understand insurance benefits and potential financial responsibility. The counselor is an expert in all financial class areas and working knowledge of all HearingLife systems (AX, DM, Waystar) and will be required to work collaboratively with all Revenue Cycle functional areas, to maximize collection.
The Financial Counselor assesses patient financial responsibility through conducting a price estimation, providing benefit education for all insured patients. The Financial Counselor accepts patient payments using the remote payment portal. Financial Counselors (FCs) will help patients navigate and understand this arena, in so doing, will reduce stress around the financial responsibility of their episode of care. This role is also critical for maintaining the financial health of the organization, by managing front-end insurance and revenue cycle processes. Under minimal supervision, FCs will review patient's financial state, counsel patients on their out-of-pocket cost for their treatment plan, advise on insurance optimization options, and connect patient to financial assistance programs available to them. FCs will also perform any medical necessity reviews for treatment, prior to treatment, and work closely with the central authorization team to ensure the coordination of the medical necessity and authorization process.